The Newnan Times-Herald


Madison Park residents concerned about mail theft

  • By Rebecca Leftwich
  • |
  • Dec. 09, 2019 - 10:12 AM

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Residents of the Madison Park subdivision say they are not receiving important pieces of mail, and they think someone may be stealing it.

Grant Cates is a new father, and he says cards containing cash, checks and gift cards from family and other well-wishers have gone missing.

Because he utilizes the U.S. Postal Service’s Informed Delivery Service, which allows him to digitally preview the mail that will be delivered to his home, he has been able to identify some of the missing mail and contents.

“We’ve had a couple of experiences where some of the mail, which all look to be personal cards, never showed up,” Cates said.

He said he filed a claim with the USPS on one item, but after the required wait time, he was informed that the claim had exceeded the allotted time limit and expired, he said.

Cates took to local social media app Nextdoor to see if any neighbors were experiencing similar problems.

They were. One neighbor had reached out on Nextdoor to ask neighbors to note the date and time of any gift card-containing mail that went missing en route to their homes, per post office advice.

Another said on Aug. 15 and Nov. 9, mail containing gift cards that appeared in her Informed Mail photos never arrived at her home, and she hasn’t been contacted by the USPS despite filing a report on Nov. 9.

Cash and gift cards sent by a family member to another Madison Park resident in early November never arrived, the resident reported on Nextdoor. And just last week, a check destined for yet another resident’s home never arrived, she posted in a response.

Mail theft can be trickier than package thefts, which often can be recorded on doorbell or other home security cameras. Cates said he experienced a similar situation at his previous Newnan home, and that experience gives him little hope for a resolution through the post office.

“They essentially told us to go through the postal inspector, but I’ve gone through this in the past year and a half with a wedding album, so I don’t expect anything to happen,” he said. “At this point, we’re just fed up.”

To report suspected mail theft, visit to alert the postal inspector online or call 877-876-2455 (press 3). Norton LifeLock also recommends filing a police report to get the incident on record.